Membership Terms and Conditions

Once you sign up for Parenting Unplugged (The Membership), you are entering into a legally binding contract as [The Client] with [The Consultants] at The Story Potion Ltd, a company registered in England and Wales with company registration number 14814679 whose registered office is at 25 Park Street West, Luton, Bedfordshire, LU1 3BE

The Consultants specialise in and offer Parental Consultancy and Coaching. We are specialists in helping and assisting parents to communicate effectively with their children, solve challenging or anxious behaviours with the goal of supporting you to raise future innovators and leaders through the use of 1-2-1 consultancy services. (“The Consultancy Services”)

The work is varied and the type of consultancy and coaching offered will be tailored to the needs of the collective group. The services include parent consultancy and parent coaching.

The services offered within the membership have wide ranging benefits for the parent/child relationship however, the process could bring up feelings of unease and discomfort or past events, trauma or emotional triggers so we ask that you communicate openly with us so that we may ensure your needs are being met and can refer you for appropriate support.

Warning agreement is a legally binding

Consultant-Client Relationship

The parties have agreed that the Consultant shall supply the following Services to the Client on the terms set out in this Agreement.

Services

The parties agree to engage in a Monthly OR Annual Membership through online video meetings which include expert masterclasses, group Q&A sessions, a 1:1 with Consultant upon joining, guest speaker sessions, access to a membership portal, private Facebook and Whatsapp groups and guest expert sessions.

Consultant will be available to Clients who have committed to a VIP Annual Membership by email and/or WhatsApp up to 48 hours after a session has taken place and shall aim to reply as soon as is reasonably possible.

Consultant may also be available for additional time, per Client’s requested individual terms will apply and be agreed between the client and consultant at the time.

THE PARTIES AGREE:

Definitions and interpretation

In this Agreement:

Business Day - means a day other than a Saturday, Sunday or bank or public holiday in England;

Commencement Date - means the date of this Agreement

Intellectual Property Rights - means copyright, rights related to copyright such as moral rights and performers’ rights, patents, rights in inventions, rights in Confidential Information, Know-how, trade secrets, trade marks, geographical indications, service marks, trade names, design rights, rights in get-up, database rights, databases, domain names, business names, rights in computer software, the right to sue for infringement, unfair competition and passing off, and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever existing;

Price - means the price of any of the Services determined under this Agreement

Services - means the services listed in the first page of this agreement;

VAT - means value added tax, as defined by the Value Added Tax Act 1994; and

In this Agreement:

a reference to this Agreement includes its schedules, appendices and annexes (if any);
a reference to a ‘party’ includes that party’s personal representatives, successors and permitted assigns;
a reference to a ‘person’ includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns;
a reference to a gender includes each other gender;
words in the singular include the plural and vice versa;
Commencement and term

This Agreement starts on 23 August 2024 and shall continue until terminated in accordance with this Agreement.

Client commitments

During the Term, the Consultant agrees to supply, and the Client agrees to purchase the Services on the terms set out in this Agreement.
The Client shall at all times and in all respects:
1. Commit to the process and communicate openly and fully with the Consultant in both the initial consultation and each session thereafter.
2. pay the Prices for the Services
3. cooperate with the Consultant in any matters arising under this Agreement or otherwise relating to the performance of the Services;
4. Accept that sessions dates and times will be based on the availability of the collective rather than individual Client. Replays will be available soon after sessions have been completed.

Cancellation of sessions

All rearranged sessions will be at the Consultants discretion and we will aim to offer a new session where possible within 7 days subject to availability.
Where a Client has been unable to attend a session, a replay will be made available.

Warranty

The Client warrants that:
1. they are over 18 and has the right, power and authority to enter into this Agreement and grant to the Consultant the rights (if any) contemplated in this Agreement; and
2. the Client information, documents, data or other items provided by the Client pursuant to this Agreement do not infringe the Confidentiality of any third party.
The Consultant warrants that:
1. the Services shall be performed with reasonable care and skill within the meaning of the Supply of Goods and Services Act 1982, s 13;
2. the Services performed shall be free from material defects at Completion; and
the Consultant shall, at its option, remedy, re-perform or refund the Price of any Services that do not comply with clause 5.2, provided that the Client serves a written notice on the Consultant that some or all of the Services(as the case may be) do not comply with clause 4.2, and identifying in sufficient detail the nature and extent of the defects within five business days of completion of the Services
The Consultant shall not be liable for any failure of the Services to comply with the provisions of clause 5.2 where the same arises directly or indirectly and whether in whole or in part as a result of:
1. a breach by the Client of any of its obligations under this Agreement;
2. an event of Force Majeure;
3. any requirement of the Client; or
4. use of the Client materials.
The Client acknowledges that the Consultant is not and cannot be aware of the extent of any potential loss or damage to the Client resulting from any failure of the Services, any delay in completion or any failure by the Consultant to discharge its obligations under this Agreement.
The provisions of this clause set out the Client’s sole and exclusive remedies (howsoever arising, whether in contract, tort, negligence or otherwise) for any breach of clause 4.2 or for any other error or defect in the performance of the Services.

Suspension of services

If the Consultant is prevented or delayed in performing the Services by any cause attributable to the Client, the Consultant(without prejudice to its other rights):
1. may suspend performance of the Services until the Client remedies its default;
2. shall not be liable for any costs or losses sustained by the Client as a result of such suspension; and
3. may charge the Client (and the Client shall pay under this Agreement) costs or losses incurred by the Consultant arising from the Client’s default, subject to clause 12.

Price

The Price is agreed by the Client on commencement at the agreed rate.
Prices are subject to change and the Client will be notified in advance.
The Prices are exclusive of VAT (or equivalent sales tax).

Payment

The Consultant shall take monthly direct debit payments for the Services from the date of sign up.
The Fee is payable in full and non-refundable.
The Client shall pay all invoices to the bank account nominated by the Consultant.

Late Payment

Time of payment is of the essence. Where sums due hereunder are not paid in full by the due date:
1. The Consultant shall be entitled to withhold access to the Services, including all Sessions until payment has been made in respect of the outstanding amount;
2. the Consultant may, without limiting its other rights, charge interest on such sums at 5% percentage points a year above the base rate of the Bank of England from time to time in force;
3. interest shall accrue on a daily basis, and apply from the due date for payment until actual payment in full, including accrued interest, whether before or after judgement;
4. in the event your account is beyond 28 days overdue then we shall be entitled to instruct a collection or legal agent to seek recovery of the Fee along with interest and any accrued costs incurred.

Refund Policy

No refund policy shall apply to your purchase of the Services.
Should you choose not to continue until the end of the Services for any reason, full payment will still be required.
As Consumer however you have a legal right to change your mind once you have bought Services from us for a period of 14 days after your contract is signed but you lose the right to cancel any service when it has been completed and you must pay for any Services provided up to the time that you cancel. If you change your mind and wish to cancel within the cooling off period you can contact us hello@thestorypotion.com and we will refund you as soon as possible and within 14 days of you telling us you have changed your mind via the method you used for payment.
Where you have agreed for us to start providing the services within the 14 day cooling period we shall be entitled to deduct from refund the cost of the Services we have already provided to you.

Intellectual property rights

In consideration of the Price payable under this Agreement the Consultant grants to the Client a non-exclusive non commercial licence to use for the purposes of this Agreement the Intellectual Property Rights in the Services and all other materials created by the Consultant pursuant to this Agreement.
Except as expressly agreed above, no Intellectual Property Rights of either party are transferred or licensed as a result of this Agreement.
Subject to the foregoing, each party shall be entitled to use in any way it deems fit any skills, techniques or Know-how acquired or developed or used in connection with this Agreement provided always that such skills, techniques or Know-how do not infringe the other party’s Intellectual Property Rights now or in the future or disclose or breach the confidentiality of the other party’s Confidential Information.

Limitation of liability

The extent of the parties’ liability under or in connection with this Agreement (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
the total liability of the Consultant shall not exceed the value of this Agreement
neither party shall be liable for consequential, indirect or special losses.
Subject to this clause neither party shall be liable for any of the following (whether direct or indirect):
1. 13.4.1.loss of profit;
2. 13.4.2.loss of or corruption to data;
3. 13.4.3.loss of use;
4. 13.4.4.loss of production;
5. 13.4.5.loss of contract;
6. 13.4.6.loss of opportunity;
7. 13.4.7.loss of savings, discount or rebate (whether actual or anticipated);
8. 13.4.8.harm to reputation or loss of goodwill.
Notwithstanding any other provision of this Agreement, the liability of the parties shall not be limited in any way in respect of the following:
1. 13.5.1.death or personal injury caused by negligence;
2. 13.5.2.fraud or fraudulent misrepresentation; or
3. 13.5.3.any other losses which cannot be excluded or limited by applicable law.

Disclaimer

Whilst we are advocates of the benefits that can be experienced through the Services we offer, results can be varied and are not guaranteed. The Services are not and are in no way held out to be a substitute for psychological therapy or counselling and clients should seek the services of a qualified or licensed professional where such support is required.
The Client will be responsible for attending the Sessions as agreed and understands that in order to enhance the Coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the Services.
The Client acknowledges and agrees that the level of success likely to be attained from accessing the services is entirely dependent upon the time devoted in implementing the advice, their own commitment and application of the ideas and techniques shared. Whilst some of the information shared between the Parties may involve other aspects for life and business the Client warrants to the fullest extent that the services are provided purely on a consultancy basis and the advice provided is in no way a substitute for other professional advice that may be required from time to time. For the avoidance of any doubt the Consultant does not purport to provide medical, financial or legal advice.

Insurance

The Consultant holds Professional Indemnity Insurance.

Cancellation and Termination

This Agreement may be terminated by the Client giving not less than 14 days’ notice in writing to the Consultant. Please remember that no refunds apply and you will be liable for full payment for the Services, as applicable, despite any notice of cancellation unless the provisions of clause 10.1 apply.
The Consultant may terminate this Agreement at any time by giving notice in writing to the other party if:
1. 16.2.1.the other party commits a material breach of this Agreement and such breach is not remediable;
2. 16.2.2.the other party commits a material breach of this Agreement which is not remedied within 14 days of receiving written notice of such breach;
3. 16.2.3.any consent, licence or authorisation held by the other party is revoked or modified such that the other party is no longer able to comply with its obligations under this Agreement or receive any benefit to which it is entitled.

Without prejudice to any other rights that it may have, the Consultant may terminate this Agreement immediately on written notice to the Client if the Client has failed to pay any amount due under this Agreement on the due date and such amount remains unpaid 10 Business Days after the Client has received a written notification from the Consultant that the payment is overdue.
On termination of this Agreement for any reason:
1. 16.4.1.the Client shall immediately pay all outstanding invoices of the Consultant;
2. 16.4.2.the Consultant shall promptly invoice the Client for all Services performed and Deliverables supplied but not yet invoiced and payment for such invoices shall be due immediately on receipt by the Client;
3. 16.4.3.the accrued rights and liabilities of the parties (including any rights in relation to breaches of contract) shall not be affected.
The following clauses of this Agreement shall survive termination, howsoever caused:
1. 16.5.1.(limitation of liability);
2. 16.5.2.(data protection);
3. 16.5.3.(termination);
4. 16.5.4.(data protection)
5. 16.5.5.(confidential information);
6. 16.5.6.(dispute resolution);
7. 16.5.7.(notices);
8. 16.5.8.(third party rights);
9. 16.5.9.(governing law and jurisdiction); and

together with any other provision of this Agreement which expressly or by implication is intended to survive termination.

Data protection

Each party shall comply with its respective obligations, and may exercise its respective rights and remedies in relation to applicable data protection legislation.
Any Personal Data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the GDPR. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at Our obligations shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to this Agreement), to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because we reasonably believe you are at risk of danger to yourself or others.
Client agrees to use discretion when other Clients share personal and private information.

Testimonials

If you provide us with a testimonial, review or similar (“Review”) then by doing so you consent for us to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us and where you have asked to remain anonymous this will be honoured.
These provisions shall survive termination.

Duty to Report Child Safety Concerns

As a responsible and ethical parental consultancy, it is our utmost priority to ensure the safety and well-being of the children under our care. If during the course of our consulting or coaching sessions, we become aware of any issue or situation that could potentially put a child at risk of harm, abuse, neglect, or any form of endangerment, we are obligated to take appropriate action.
This obligation includes, but is not limited to, any indication or suspicion of physical, emotional, or sexual abuse, neglect, substance abuse in the presence of the child, or any other circumstance that could compromise the child's safety.
In such situations, we are required by law to report our concerns to the relevant authorities, including but not limited to child services, law enforcement agencies, or any other appropriate governmental body. We will make this report in good faith, based on the information available to us and our professional judgement.
Our duty to report child safety concerns takes precedence over any confidentiality agreements or client-coach privilege that may exist. We shall not be held liable for any consequences resulting from fulfilling our legal obligation to report such matters.
While we strive to maintain a supportive and trusting relationship with our clients, the safety and welfare of the child are paramount. We encourage open communication and collaboration, but we must act in the best interests of the child when it comes to matters of potential risk or harm.
By signing this contract, you acknowledge and agree to the above-mentioned duty to report child safety concerns as an integral part of our coaching services.

Confidential information

Each party undertakes that it shall keep any information that is confidential in nature concerning the other party including, any details of its business, affairs, Clients, clients, Coaches, plans or strategy (Confidential Information) confidential and that it shall not use or disclose the other party’s Confidential Information to any person, except as permitted by this clause.
A party may:
1. 20.2.1.disclose any Confidential Information to any of its employees, officers, representatives or advisers (Representatives) who need to know the relevant Confidential Information for the purposes of the performance of any obligations under this Agreement, provided that such party must ensure that each of its Representatives to whom Confidential Information is disclosed is aware of its confidential nature and agrees to comply with this clause as if it were a party;
2. 20.2.2.disclose any Confidential Information as may be required by law, any court, any governmental, regulatory or supervisory authority (including any securities exchange) or any other authority of competent jurisdiction to be disclosed; and
3. 20.2.3.use Confidential Information only to perform any obligations under this Agreement.
Each party recognises that any breach or threatened breach of this clause may cause irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages, the parties agree that the non-defaulting party may be entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
This clause shall bind the parties during the Term and for a period of five years following termination of this Agreement.

Dispute resolution

Any dispute arising between the parties out of or in connection with this Agreement shall be dealt with in accordance with the provisions of this clause.
The dispute resolution process may be initiated at any time by either party serving a notice in writing on the other party that a dispute has arisen. The notice shall include reasonable information as to the nature of the dispute.
The parties shall use all reasonable endeavours to reach a negotiated resolution through the following procedures:
1. 21.3.1.Within 7 days of service of the notice, the parties shall discuss the dispute and attempt to resolve it.
2. 21.3.2.If the dispute has not been resolved within 7 days of the first meeting then the matter shall be referred to an independent expert agreed between the parties and in the absence of agreement as to the expert within seven days to be appointed by the Consultant, whose decision shall be final and binding.
Until the parties have completed the steps referred to in this clause and have failed to resolve the dispute, neither party shall commence formal legal proceedings or arbitration except that either party may at any time seek urgent interim relief from the courts or emergency arbitrator relief.

Entire agreement

This Agreement constitutes the entire agreement between the parties and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter.
Each party acknowledges that it has not entered into this Agreement in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in this Agreement. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in this Agreement.
Nothing in this Agreement purports to limit or exclude any liability for fraud.

Announcements

No announcement or other public disclosure concerning this Agreement or any of the matters contained in it shall be made by, or on behalf of, a party without the prior consent of the other party and where relevant the parties shall consult on the form and content of any such announcement or other public disclosure, as well as the manner of its release.

Force majeure

In this Agreement, Force Majeure means an event or sequence of events beyond a party’s reasonable control preventing or delaying it from performing its obligations under this Agreement. Inability to pay is not Force Majeure.
A party shall not be liable if delayed in or prevented from performing its obligations under this Agreement due to Force Majeure, provided that it:
1. 25.2.1.promptly notifies the other of the Force Majeure event and its expected duration; and
2. 25.2.2.uses reasonable endeavours to minimise the effects of that event.
If, due to Force Majeure, a party:
1. 25.3.1.is or is likely to be unable to perform a material obligation; or
2. 25.3.2.is or is likely to be delayed in or prevented from performing its obligations for a continuous period of more than 30 business days,

either party may terminate this Agreement on not less than four weeks’ written notice.

Further assurance

Each party shall at the request of the other party, and at the cost of the requesting party, do all acts and execute all documents which are necessary to give full effect to this Agreement.

Variation

No variation of this Agreement shall be valid or effective unless it is in writing, refers to this Agreement and is duly signed or executed by, or on behalf of, each party.

Assignment and sub-contracting

The Consultant may at any time assign, sub-contract, transfer, mortgage, charge, declare a trust of or deal in any other manner with any or all of its rights under this Agreement, provided that it gives prior written notice to the Client.
The Client shall not assign, sub-contract, transfer, mortgage, charge, declare a trust of or deal in any other manner with any or all of its rights under this Agreement, in whole or in part, without the Consultant’s prior written consent (such consent not to be unreasonably withheld or delayed).

Set off

Each party shall pay all sums that it owes to the other party under this Agreement without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.

No partnership or agency

The parties are independent and are not partners or principal and agent and this Agreement does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. Neither party shall have, nor shall represent that it has, any authority to make any commitments on the other party’s behalf.

Severance

If any provision of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement shall not be affected.

Waiver

No failure, delay or omission by either party in exercising any right, power or remedy provided by law or under this Agreement shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.
A waiver of any term, provision, condition or breach of this Agreement shall only be effective if given in writing and signed by the waiving party, and then only in the instance and for the purpose for which it is given.

Compliance with law

Each party shall comply and shall (at its own expense unless expressly agreed otherwise) ensure that in the performance of its duties under this Agreement, its employees, agents and representatives will comply with all applicable laws and regulations, provided that neither party shall be liable for any breach of this clause to the extent that such breach is directly caused or contributed to by any breach of this Agreement by the other party (or its employees, agents and representatives).

Costs and expenses

Each party shall pay its own costs and expenses where relevant incurred in connection with the negotiation, preparation, signature and performance of this Agreement (and any documents referred to in it).

Third party rights

Except as expressly provided for, a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of this Agreement.

Governing law

This Agreement and any dispute or claim arising out of, or in connection with, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

Jurisdiction

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Agreement, its subject matter or formation (including non-contractual disputes or claims).

Agreed by parties on the date that the Membership commences.

Membership Terms and Conditions

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